When a subscription is created through Shop Pay, Shopify links it directly to the card used at checkout. This means your payment details are managed through your Shop Pay account rather than through your Together Health account or our website — so updating your card in one place won't automatically update it in the other.

We know this isn't obvious, and we're sorry for any frustration it causes. This is a known limitation with Shop Pay and subscriptions that Shopify is actively working to resolve.

You can update your payment details directly through your Shop Pay account:

Important tip: If you want to remove an old card, always add your new card first before deleting the old one. Removing a card before adding a replacement can cause an error that prevents you from adding a new card at all.

Once saved, your subscription will continue to renew using the new card.

If the card linked to your subscription has already expired or been deleted from your Shop Pay account, the payment method on the existing subscription cannot be updated directly — this is a current limitation of how Shop Pay handles subscriptions.

The quickest way to get back up and running is:

If you'd prefer us to cancel your old subscription first before you re-subscribe, that's absolutely fine — just let us know and we'll take care of it.

If you've followed the steps above and are still having trouble, please get in touch with our team. We can send you a secure payment update link directly, which is often the fastest way to resolve this.

Please include:

We'll get back to you as quickly as we can.